At TBF Direct, we want you to be completely satisfied with your purchase. If for any reason you're not, we’re here to help with easy returns and quick refunds.
How to Request a Return
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Log in to Your Account: Go to the "My Account" section in your account and submit a return request.
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Approval and Instructions: Once your return request is approved, we’ll send you detailed instructions on how to return your item.
Return Conditions
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Return Window: Items must be returned within 14 days of receiving return approval.
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Reference Number: Please ensure the reference number provided in the return approval is visibly displayed on the parcel. This helps us process your return quickly.
Refund Processing
- Once we receive and inspect your return, we’ll process a credit to your original payment method within 1-3 working days. You’ll receive an email confirmation once your refund has been issued.
Thank you for shopping with TBF Direct! If you have any questions about our return process, feel free to reach out to our customer service team.
